Customer Service

Essential Duties & Responsibilities：

Sales Support

-          Sourcing with vendors

-          Preparing quotation including freight cost calculation

-          Answer customers’ calls

-          Processing customer’s order

-          Collecting payment from customers

-          Following shipments with vendor and update customer with lead time

-          Provide after sales services to customers

-          Generate Sales Reports

-          Arrange samples to customer when required

Procurement

-          Order placement to vendors

-          Follow up order and shipment status

-          Stock replenishment planning

Order Entry

-          Posting the order in system includes entering proforma invoice (sales order), purchase order, goods receipt, purchase invoice, delivery note and tax invoice.

Logistics

-          Liaising with the shipping company / courier services provider for import and export.

-          Work with warehouse for local delivery arrangement

Receiving and Dispatching

-          Monitoring shipment schedules, check arrival times of the shipments.

-          Check physically the quantity of receipt when the shipment arrived at the warehouse if required

-          Contacting trucker or courier services to pick up for local dispatch

-          Packing the goods and prepare required documents for local dispatch if required.

General office activities

-          Administrative work like ordering stationeries and necessities for the office, call repair services etc.

-          Filing documents

-          Record the sample orders in and out